The Decent Work From Home As Customer Service: Get Hire in Just 1 Day

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Originally published on Medium back on May 14, 2020. I think this Versatel Marketing blog review still relevant, so I’m republishing it here. Got any updated info about them? Drop it in the comments! 😊

Looking for a home-based job as a Call Center Agent? In this blog, I’ll be sharing my review of Versatel Marketing – a company hiring customer care representatives.

Not a fan of reading? No worries, watch instead…

Company Profile

Company Name: Versatel Marketing

Clients: Health insurance company in USA

Website: http://www.versatelmarketing.com/

Looking for: Customer service representative to work at home only

Questions Before we Proceed on the Application

Do you have all the requirements and equipment that you will be needing to proceed with this job? Such as Computer or Laptop, Wired Internet not just wifi, USB Headset with noise cancellation (call center type headset not a cellphone headset, not an analog or jack headset) and a sound proof workplace? (If not yet, kindly complete those things first before we proceed with your application)
Is this your first time to work here in Versatel Marketing if ever? Never been shortlisted for final interview, training, and production? (If not, please send me the details so we can avoid the conflicts and figure out. Because re-application is not allowed here.)
Do you have any other applications with other recruiters or agents here in Versatel? (If yes, please send me the details so we can avoid the conflicts and figure out. Because multiple application is not allowed here.)
4. Do you belong to a center? A center is like an agency that you could be the owner or you could be one of the agents (Being in a CENTER or AGENCY is not allowed here.)
How many years/months or call center or home based experiences with Sales Account? (Outbound or Inbound Sales, Upselling, Collection, Appointment Setting with QUOTA) (If none, please send me the details so we can avoid the conflicts and figure out.)
Do you have any other work commitments or any situation that will affect your attendance? (If yes, please send me the details so we can avoid the conflicts)
From what country are you at?

Job Requirements

1. Full Name

2. Email Address ( other option to reach you out )

3. Phone Number ( other option to reach you out )

4. A clear photo of your workspace and photo of your USB headset including the port connector

5. The link of your best recording from https://www.speakpipe.com/voice-recorder or https://www.vocaroo.com (the earlier you send me the recording the earlier I can process your application)

6. Screenshot of your speed test with the ethernet icon, time and date http://www.bandwidthplace.com/ — choose the server from Chicago or Atlanta (PING:300ms below) (DOWNLOAD:2mbps and up) (UPLOAD: 0.70mbps and up)

7. Screenshot of your sound settings just to make sure that you are using a USB headset with noise cancellation is mandatory. Without this I cannot proceed with your application.

REMINDER:

Application process will be conducted on skype. So you should be always available on skype.

SAMPLE RECORDING:

https://www.speakpipe.com/voice-recorder/msg/jcf88xvzlxod9noa

Please listen to the sample recording that I’ve sent. After listening. Please make a recording using your call center type usb headset with noise cancellation while reading exactly word by word on the script that I’ve sent.

APPLY THIS POINTERS:

Be confident, be loud, be clear, be energetic and smile while reading the script. Avoid pausing, voice inflection and don’t sound your actually reading the script. Not to slow, not to fast. Make sure to eliminate the static and the background noise. Try to sound like the person in the sample recording.

Voice recording script

Initial Interview

You will be called by your recruiter and ask about your experience.
She/he will also give feedback to your recording.

Final Interview

The final interview will be held by Versatel CEO.
He will ask about your experience, why are you a best fit for the job, and why do you consider yourself as a good customer care representative.